Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Way2Mail's website, platform, APIs, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In such cases, "you" and "your" will refer to the organisation.

2. Description of Services

Way2Mail provides enterprise email delivery infrastructure and managed services, including but not limited to:

• Email Delivery: High-volume email sending, routing, and delivery through dedicated IP addresses and optimised infrastructure.
• Managed Services: Domain authentication (SPF, DKIM, DMARC), IP warmup, reputation management, and deliverability optimisation.
• Dashboard & Analytics: Real-time delivery metrics, bounce tracking, engagement analytics, and reporting tools.
• API Access: RESTful APIs and SMTP integration for programmatic email sending and management.
• Expert Support: Dedicated deliverability specialists, onboarding assistance, and ongoing technical support.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Services. Way2Mail's services are designed for business and enterprise use.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including API keys and SMTP credentials. You agree to immediately notify Way2Mail of any unauthorised use of your account. We recommend enabling multi-factor authentication for all accounts.

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

4. Acceptable Use Policy

You agree to use Way2Mail's Services only for lawful purposes and in compliance with all applicable laws and regulations. You must NOT use our Services to:

• Send unsolicited bulk email (spam) or messages to recipients who have not opted in to receive communications from you.
• Send content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Transmit malware, viruses, phishing attempts, or any other malicious content.
• Impersonate any person or entity, or falsify email headers or sender information.
• Harvest or collect email addresses or personal information without consent.
• Violate any applicable anti-spam, data protection, or privacy laws in your jurisdiction.
• Interfere with or disrupt the integrity or performance of our Services or infrastructure.
• Attempt to gain unauthorised access to our systems, networks, or other users' accounts.

5. Client Responsibilities

As a client using Way2Mail's platform, you are responsible for:

• Ensuring you have obtained all necessary consents or permissions required to send emails to your recipients and to share recipient data with Way2Mail for processing.
• Providing accurate and up-to-date recipient data and maintaining proper list hygiene.
• Complying with all applicable laws and regulations governing your own email communications in your jurisdiction.
• Notifying Way2Mail promptly of any changes that may affect data protection obligations.

6. Service Plans and Pricing

6.1 Volume-Based Pricing

Way2Mail offers volume-based pricing. All plans include full access to our platform features, dedicated IP addresses, and expert support. Current pricing is available on our Pricing page.

6.2 Payment Terms

Fees are billed monthly or annually based on your selected plan. Payment is due as per the terms specified in your invoice. All fees are quoted in US Dollars (USD) or Indian Rupees (INR) unless otherwise specified. Prices are exclusive of applicable taxes (GST).

6.3 Overages

If your email volume exceeds your plan limit in a given billing period, overage charges will apply at rates specified in your service agreement. We will notify you when you reach 80% and 100% of your plan volume.

7. Intellectual Property

All content, features, and functionality of Way2Mail's Services — including but not limited to software, design, text, graphics, logos, and APIs — are owned by Way2Mail and are protected by intellectual property laws.

You retain all rights to the content you send through our platform. You grant Way2Mail a limited, non-exclusive licence to process and transmit your content solely for the purpose of delivering your emails.

8. Service Level Agreement

Way2Mail commits to providing reliable service for all paid plans. Specific service level commitments including uptime, delivery speed, and support response times will be defined in your individual service agreement. If we fail to meet the agreed commitments, you may be eligible for service credits as outlined in your service agreement.

9. Limitation of Liability

While we work hard to deliver a reliable service, Way2Mail is not responsible for indirect, incidental, special, consequential, or punitive damages — this includes things like lost profits, lost data, missed business opportunities, or loss of goodwill.

All payments made to Way2Mail are final and non-refundable. When you confirm a plan, we immediately begin provisioning dedicated infrastructure for your account, which is why we are unable to process refunds once a plan is active.

In any event, Way2Mail's total liability for any claim related to these Terms or the Services is limited to the amount you paid us in the calendar month during which the issue occurred.

10. Indemnification

You agree to indemnify, defend, and hold harmless Way2Mail, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Services or violation of these Terms.
• The content of emails sent through your account.
• Your violation of any applicable law or third-party rights.
• Any unauthorised use of your account credentials.

11. Suspension and Termination

11.1 By You

You may terminate your account at any time by contacting our support team. Upon termination, you will be billed for any outstanding usage through the date of termination.

11.2 By Way2Mail

We may suspend or terminate your access to the Services immediately if:

• You violate these Terms, particularly the Acceptable Use Policy.
• Your sending practices negatively impact our infrastructure or other customers.
• Your account has unpaid fees outstanding beyond the payment terms specified in your invoice.
• We are required to do so by law or regulatory authority.

11.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. You may request an export of your data before termination takes effect. Once your subscription ends, your account data, email content, recipient lists, and delivery logs will be deleted as there is no active subscription. Billing records may be retained for a limited period for business and accounting purposes, after which they are permanently deleted.

12. Data Protection

Way2Mail is committed to protecting all data entrusted to us. We process client data solely for the purpose of providing our services and do not use it for our own marketing or sell it to third parties. For full details on how we handle, retain, and protect your data, please refer to our Privacy Policy and Security & Compliance page.

Way2Mail is prepared to enter into a tailored Data Protection Agreement (DPA) with each client. Contact us at Contact@way2mail.com to request a DPA.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

14. Changes to Terms

Way2Mail reserves the right to modify these Terms at any time. We will notify you of material changes in advance by sending a notice to your registered email address or posting a notice on our website. Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the changes.

15. Contact

If you have questions about these Terms of Service, please contact us:

• Email: Contact@way2mail.com
• Phone: +91 8977728755
• Address: Way2Mail, Hyderabad, Telangana, India